Shipping policy
Shipping timing
In-stock options ship within 2–4 weeks from our New York or North Carolina warehouse. Out-of-stock options will be restocked; contact us for availability and a confirmed shipping estimate. This is the shipping window; carrier transit and delivery scheduling depend on your destination and service level. Contact help@maadson.com or 212-206-1200 for help with a delivery estimate.
Where we deliver
Delivery is available to eligible addresses in Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont and Virginia, plus Washington, DC. Product and remote-area exceptions apply. Available services and final charges are confirmed at checkout.
Add your items to the cart and use the delivery estimator to check your ZIP code. For other destinations, contact help@maadson.com or 212-206-1200 before ordering to ask whether a separate quote is available.
Standard delivery rates
Standard delivery starts at $20. Eligible orders of $1,500 or more receive free standard delivery within our delivery area. Rates below apply to eligible destinations; delivery availability and the final charge are shown at checkout. White Glove service, specialty-product charges and remote-area quotes are separate.
| Order value | Standard delivery |
|---|---|
| Up to $100 | $20 |
| $100.01–$200 | $25 |
| $200.01–$300 | $35 |
| $300.01–$400 | $45 |
| $400.01–$500 | $55 |
| $500.01–$600 | $65 |
| $600.01–$700 | $75 |
| $700.01–$800 | $85 |
| $800.01–$900 | $95 |
| $900.01–$1,000 | $99 |
| $1,000.01–$1,250 | $125 |
| $1,250.01–$1,499.99 | $150 |
| $1,500+ | Free for eligible orders |
Manhattan showroom pickup
Free pickup can be arranged with our team at 231 10th Avenue, New York, NY 10011. The showroom is open daily, noon–7 p.m. Many products are on display, but not every item; please call 212-206-1200 ahead to confirm display availability and arrange pickup.
Shipping Service Levels:
Standard Delivery: This service level covers a doorstep delivery for oversized items and UPS/Fedex delivery for small parcel items. Threshold level service will deliver to the first dry location outside of the home/building such as a porch or garage. If you have a long driveway some trucks may have to drop the item at the driveway entrance.
White Glove Delivery: This service upgrade includes bringing the product(s) in to the room of your choice, removing the box, and performing basic furniture assembly, and removing the packaging and debris. This service includes delivery up 1 flight of stairs and/or an elevator. This does not include lighting assembly or installations that would require mounting an item to a wall, ceiling, or modifying a customer's property in any way. This service is not refundable once the shipment process has started.
Restrictions:
Some remote locations within our delivery area are excluded. Remote locations in addition to international shipments will be quoted on a case by case basis. Some examples of remote are but not limited to: Fire Island, Nantucket, Martha's Vineyard...
Signatures may be required on shipments over $500 or deliveries that our team deems unsafe to leave without approval.
Maadson is not responsible for any storage fees or held shipment charges that result from a delay in shipment. Maadson is not responsible for any charges that result from unapproved arrangements with the carriers.
If your delivery arrives damaged
Inspect your order when it arrives. Keep the packaging, take photos of the item and packaging, and contact help@maadson.com promptly with your order number so our team can help with next steps.